Stock Brokers with Best Customer Service India 2021

Myself while opening the account with one of the full service broker in 2007 did mistake of focussing too much on brokerage and platform and ignored another important aspect, customer care. Based on my experience, in this post I will provide names of some stock brokers in India with best customer Service.

Customer support is one such aspect which you should never ignore. No point in having low brokerage and AMC charges and broker fails to provide timely resolution to your issues.

Modes of Customer Support/Care

There are various means to measure customer satifaction. Based on the feedback from clients, stock brokers offer support to their clients in different ways. I am listing some of those modes below

Email Support
Phone/Toll Free No
Live online chat support
Discussion Forum
Knowledge Base
Video tutorials

Best Stock Broker By Customer Service In India 2021

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There are different ways the customer satisfaction can be assessed like Turn Around Time (TAT), professionalism etc. Taking note of all these factors I have shortlisted 5 Stock Brokers in India which are best in customer service.

Here is the list of 5 Best Stock Broker By Customer Service in India

Zerodha Customer Care
Upstox Customer Care
Angel Broking Customer Care
5Paisa Customer Care
India Infoline Customer Care

Now let us understand what each broker has to offer in customer care prospective

#1. Zerodha Customer Care

I have account with Zerodha since 2012 and satisfied with the support they provide.

The exponential growth of Zerodha can also be attributed to outstanding customer care apart from lower brokerage charges and trading platform.

Founded in year 2010 as a start up, they became the largest stock broker in India overtaking ICICI Direct with in 8 years (In 2018).

I have written a complete review of Zerodha with details of their offerings.

They create online ticket for all the issues raised by customer and client can see the status of each ticket and its progress.

Zerodha offeres following modes of customer support:

Email
Phone
Knowledge base
Z-Connect ( Blog about latest development from Zerodha)
Varsity (Free educational incentive from Zerodha about Stock Market)

However they do not offer online chat support.

Zerodha Brokerage Charges:

Account can be opened completely online in 15 min. Infact, no need to visit any branch and it is completely online.

Also there is a discount of Rs 200 for those accounts opened online. ( Offline account opening fee: Rs 400, Online account opening fee : Rs 200)

Please read this article on how to open Zerodha account explained step by step. You can use below button to open the account instantly.

Zerodha Account Opening Charges:

Online through Aadhaar : Rs 200
Offline by submitting forms : Rs 400

SaveRs200: you can save Rs200 by opening the account online. Use below Link to save Rs 200.

#2. Upstox Customer Care

Upstox is second largest stock broker in India. They are backed by some of the well known investors like Mr. Ratan Tata. Read more about Upstox in this review post.

Brokerage charges of Upstox is almost same as that of Zerodha. They follow the same modes of customer support as that of Zerodha.

Check out Side by side comparison of Upstox with Zerodha.

Following modes of support to customers are offered by Upstox,

Phone Support
Email tickets
Knowledge base

Upstox Brokerage Charges:

Account opening is free at Upstox. They also run some offers time to time.

Click on below button to find out the latest offer by going directly to their account opening page.

#3 Angel Broking Customer Care

Angel Broking is another leading stock broker in India known for good customer satisfaction.

Check out more details about Angel Broking in this review.

They offer service to customers through various modes. However the franchise mode of support is the most backed way of customer support.

Email
Phone Support
Wide network of branches and sub broker offices

Angel Broking Brokerage Charges:

#4 5Paisa Customer Care

5Paisa is discount brokerage arm of India Infoline. While IIFL charge in terms of percentage of total traded value, 5 Paisa charge fix commission per executed order.

Read this detailed review of 5Paisa for more details about them.

However, 5Paisa does not offer any research. Also delivery brokerage is not zero as in case of Zerodha/Upstox.

The customer care modes of 5Paisa is not much. They just relay on phone and email.

Phone
Email

5Paisa Brokerage Charges:

#5. India Infoline (IIFL) Customer Care

India Infoline or IIFL are in the brokerage industry since 1995. They belong to full service broker category hence the brokerage charges are on higher side compared to discount brokers.

IIFL invests considerable amount of their revenue in research. Hence their research reports are good. Check out detailed review of India Infoline here.

IIFL provides following communication channels,

Phone
Email
Offline IIFL branches and franchise

IIFL Brokerage Charges:

OFFER : Currently, account opening fee is waived off for accounts opened in online mode. Also, first year Annual Maintenance Charge (AMC) for first year also waived off.

To avail this offer, use below button to open account.

Stock Broker In India With Best Customer Service – Final Thoughts

A happy customer can work as marketing agent if he is satisfied with the service of the stock broker. He will recommend the broker to his relatives and friends.

This word of mouth publicity will make big difference and customer base will grow exponentially in long run.

That is what Zerodha have done. They have not a single penny on advertisement. While others spend significant amount for marketing, they relied on organic growth and also succeeded in that.

So I personally recommend to open account with Zerodha as myself is satisfied also without happy customers it is not easy to become stock broker with highest customers.

Whom do you consider stock broker with best customer service in India, please let me know through comments.

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